| CTRI Number |
CTRI/2022/04/041785 [Registered on: 11/04/2022] Trial Registered Prospectively |
| Last Modified On: |
11/04/2022 |
| Post Graduate Thesis |
Yes |
| Type of Trial |
Observational |
|
Type of Study
|
Cohort Study |
| Study Design |
Single Arm Study |
|
Public Title of Study
|
Patient satisfaction with health care services |
|
Scientific Title of Study
|
Strategies to enhance patient satisfaction at quaternary care level hospital |
| Trial Acronym |
|
|
Secondary IDs if Any
|
| Secondary ID |
Identifier |
| NIL |
NIL |
|
|
Details of Principal Investigator or overall Trial Coordinator (multi-center study)
|
| Name |
Dr Varsha V |
| Designation |
student |
| Affiliation |
Manipal university |
| Address |
Room 25KMC Prasanna school of public health manipal academy of higher education MAHE
Udupi
KARNATAKA
576104
India |
| Phone |
|
| Fax |
|
| Email |
varsha.v@learner.manipal.edu |
|
Details of Contact Person
Scientific Query
|
| Name |
Dr Somu G |
| Designation |
Co-ordinator PSPH |
| Affiliation |
Manipal university |
| Address |
Prasanna school of public health manipal academy of higher education MAHE
Udupi
KARNATAKA
576104
India |
| Phone |
|
| Fax |
|
| Email |
somu.g@manipal.edu |
|
Details of Contact Person
Public Query
|
| Name |
Dr Varsha V |
| Designation |
student |
| Affiliation |
Manipal university |
| Address |
Room 25KMC Prasanna school of public health manipal academy of higher education MAHE
Udupi
KARNATAKA
576104
India |
| Phone |
|
| Fax |
|
| Email |
varsha.v@learner.manipal.edu |
|
|
Source of Monetary or Material Support
|
| NU Hospitals west of the chord road near iskcon temple rajajinagar Bengaluru 560010 |
|
|
Primary Sponsor
|
| Name |
Dr Varsha V |
| Address |
Room 25 KMC Prasanna school of public health Manipal academy of higher education MAHE 576104 |
| Type of Sponsor |
Other [Self] |
|
|
Details of Secondary Sponsor
|
|
|
Countries of Recruitment
|
India |
|
Sites of Study
|
| No of Sites = 1 |
| Name of Principal
Investigator |
Name of Site |
Site Address |
Phone/Fax/Email |
| Dr Varsha V |
NU Hospitals 2nd floor Quality department |
west of chord the road, near isckon temple rajajinagar bengaluru 560010
Bangalore
KARNATAKA |
8971648042
varsha.v@learner.manipal.edu |
|
|
Details of Ethics Committee
|
| No of Ethics Committees= 2 |
| Name of Committee |
Approval Status |
| KMC ETHICS COMITTEE |
Approved |
| NU Hospitals Pvt Limited Ethics committee |
Approved |
|
|
Regulatory Clearance Status from DCGI
|
|
|
Health Condition / Problems Studied
|
| Health Type |
Condition |
| Patients |
(1) ICD-10 Condition: Z028||Encounter for other administrativeexaminations, |
|
|
Intervention / Comparator Agent
|
|
|
Inclusion Criteria
|
| Age From |
18.00 Year(s) |
| Age To |
65.00 Year(s) |
| Gender |
Both |
| Details |
Patients who attend the Urology clinic both inpatient and outpatient
|
|
| ExclusionCriteria |
| Details |
Patients in other units like nephrology/andrology
|
|
|
Method of Generating Random Sequence
|
Not Applicable |
|
Method of Concealment
|
Not Applicable |
|
Blinding/Masking
|
Not Applicable |
|
Primary Outcome
|
| Outcome |
TimePoints |
| Enhancement of quality of patient care and reduction in cost of healthcare service delivery |
4 months |
|
|
Secondary Outcome
|
| Outcome |
TimePoints |
| enhance their level of satisfaction and satisfied patients market the hospital with word of mouth |
1 year |
|
|
Target Sample Size
|
Total Sample Size="250"
Sample Size from India="250"
Final Enrollment numbers achieved (Total)= "Applicable only for Completed/Terminated trials"
Final Enrollment numbers achieved (India)="Applicable only for Completed/Terminated trials" |
|
Phase of Trial
|
N/A |
|
Date of First Enrollment (India)
|
11/04/2022 |
| Date of Study Completion (India) |
Applicable only for Completed/Terminated trials |
| Date of First Enrollment (Global) |
Date Missing |
| Date of Study Completion (Global) |
Applicable only for Completed/Terminated trials |
|
Estimated Duration of Trial
|
Years="0"
Months="4"
Days="0" |
|
Recruitment Status of Trial (Global)
|
Not Yet Recruiting |
| Recruitment Status of Trial (India) |
Not Yet Recruiting |
|
Publication Details
|
will be published |
|
Individual Participant Data (IPD) Sharing Statement
|
Will individual participant data (IPD) be shared publicly (including data dictionaries)?
Response - NO
|
|
Brief Summary
|
Patient satisfaction is a highly desirable outcome of clinical care in the hospital and is considered by many to be an important measure of healthcare The Beryl Institute’s current definition for patient experience – “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions, across the continuum of care’’. Patient satisfaction with hospital services is one of the most important indicators of effectiveness and quality of hospital services. “Satisfied†patients have been found to be more adherent to treatment plans, more likely to continue using health services, remain loyal to their physicians, and recommend services to others |