| CTRI Number |
CTRI/2025/09/095338 [Registered on: 24/09/2025] Trial Registered Prospectively |
| Last Modified On: |
23/09/2025 |
| Post Graduate Thesis |
Yes |
| Type of Trial |
Interventional |
|
Type of Study
|
Behavioral |
| Study Design |
Other |
|
Public Title of Study
|
“A study to assess the effectiveness of soft skills training on communication skills, Job Satisfaction and level of confidence of hospital attendants and security personnel while dealing with patients at IHBAS, Delhi” |
|
Scientific Title of Study
|
An Experimental study to assess the effectiveness of soft skills training on communication skills, Job Satisfaction and level of confidence of hospital attendants and security personnel while dealing with patients at IHBAS, Delhi |
| Trial Acronym |
NIL |
|
Secondary IDs if Any
|
| Secondary ID |
Identifier |
| NIL |
NIL |
|
|
Details of Principal Investigator or overall Trial Coordinator (multi-center study)
|
| Name |
DR SUSHIL KUMAR MAHESHWARI |
| Designation |
PRINCIPAL COLLEGE OF NURSING |
| Affiliation |
Institute of Human Behaviour and Allied Sciences |
| Address |
Principal Office COLLEGE OF NURSING IHBAS DILSHAD GARDEN
Same as address 1
North East
DELHI
110095
India |
| Phone |
9356864460 |
| Fax |
|
| Email |
drsushilihbas@gmail.com |
|
Details of Contact Person
Scientific Query
|
| Name |
DR SUSHIL KUMAR MAHESHWARI |
| Designation |
PRINCIPAL COLLEGE OF NURSING |
| Affiliation |
Institute of Human Behaviour and Allied Sciences |
| Address |
Principal Office,COLLEGE OF NURSING IHBAS DILSHAD GARDEN
North East
DELHI
110095
India |
| Phone |
09356864460 |
| Fax |
|
| Email |
drsushilihbas@gmail.com |
|
Details of Contact Person
Public Query
|
| Name |
SONIA CHAUHAN |
| Designation |
M.Sc. Nursing Student |
| Affiliation |
IHBAS |
| Address |
Principal Office, COLLEGE OF NURSING IHBAS DILSHAD GARDEN
Same as address 1
South
DELHI
110095
India |
| Phone |
09560704928 |
| Fax |
|
| Email |
SONIA_AIIMS@YAHOO.CO.IN |
|
|
Source of Monetary or Material Support
|
|
|
Primary Sponsor
|
| Name |
SELF FUNDED |
| Address |
Not applicable |
| Type of Sponsor |
Other [] |
|
|
Details of Secondary Sponsor
|
|
|
Countries of Recruitment
|
India |
|
Sites of Study
|
| No of Sites = 1 |
| Name of Principal
Investigator |
Name of Site |
Site Address |
Phone/Fax/Email |
| DR SUSHIL KUMAR MAHESHWARI |
IHBAS Hospital |
Department of Psychiatry Nursing, Institute of Human Behavior and Allied Sciences
North East
DELHI |
09356864460
drsushilihbas@gmail.com |
|
|
Details of Ethics Committee
|
| No of Ethics Committees= 1 |
| Name of Committee |
Approval Status |
| IEC IHBAS |
Approved |
|
|
Regulatory Clearance Status from DCGI
|
|
|
Health Condition / Problems Studied
|
| Health Type |
Condition |
| Healthy Human Volunteers |
All hospital attendants and security personnel currently working at IHBAS who interact with patients with neuro psychiatric illnesses. |
|
|
Intervention / Comparator Agent
|
| Type |
Name |
Details |
| Intervention |
Soft Skills Training |
This intervention was developed as part of a structured training module for hospital attendants and security personnel at IHBAS, Delhi, with the intent to strengthen their soft skills, communication, and professionalism while dealing with patients and caregivers in a mental health setting. The module was designed after identifying common challenges in psychiatric hospitals—such as poor communication, lack of empathy, patient grievances, and conflict situations—which often lead to stress, dissatisfaction, and escalation.
The training content was built on evidence-based practices, WHO guidelines on patient safety, and communication frameworks in healthcare. It combines lecture-discussion, role plays, demonstrations, case studies, and group reflections to provide both knowledge and experiential learning. Topics were sequenced logically, starting from communication skills, moving through empathy and sensitivity, conflict management, professionalism and ethics, teamwork, and ending with grievance handling and reporting. This progression ensures that participants gradually build core competencies required in patient-facing roles.
There is no control group |
| Comparator Agent |
Soft skills training |
This intervention was developed as part of a structured training module for hospital attendants and security personnel at IHBAS, Delhi, with the intent to strengthen their soft skills, communication, and professionalism while dealing with patients and caregivers in a mental health setting. The module was designed after identifying common challenges in psychiatric hospitals—such as poor communication, lack of empathy, patient grievances, and conflict situations—which often lead to stress, dissatisfaction, and escalation. The training content was built on evidence-based practices, WHO guidelines on patient safety, and communication frameworks in healthcare. It combines lecture-discussion, role plays, demonstrations, case studies, and group reflections to provide both knowledge and experiential learning. Topics were sequenced logically, starting from communication skills, moving through empathy and sensitivity, conflict management, professionalism and ethics, teamwork, and ending with grievance handling and reporting. This progression ensures that participants gradually build core competencies required in patient-facing roles. There is no control group |
|
|
Inclusion Criteria
|
| Age From |
18.00 Year(s) |
| Age To |
60.00 Year(s) |
| Gender |
Both |
| Details |
Hospital attendants and security personnel working at IHBAS for at least 6 months.
Regular interaction with psychiatric patients as part of their job responsibilities.
Willingness to provide informed written consent.
Ability to understand and follow instructions in Hindi or English.
|
|
| ExclusionCriteria |
| Details |
Personnel not directly involved in patient care.
Individuals on long-term leave or administrative assignment.
Those who have undergone similar soft skills or communication training in the past 12 months.
Unwilling or unavailable for the duration of the study
|
|
|
Method of Generating Random Sequence
|
Not Applicable |
|
Method of Concealment
|
Not Applicable |
|
Blinding/Masking
|
Not Applicable |
|
Primary Outcome
|
| Outcome |
TimePoints |
| Improvement in communication skills of hospital attendants and security personnel after soft skills training. |
Improvement in communication skills of hospital attendants and security personnel after soft skills training. |
|
|
Secondary Outcome
|
| Outcome |
TimePoints |
| Changes in job satisfaction & level of confidence |
4 Weeks |
|
|
Target Sample Size
|
Total Sample Size="82"
Sample Size from India="82"
Final Enrollment numbers achieved (Total)= "Applicable only for Completed/Terminated trials"
Final Enrollment numbers achieved (India)="Applicable only for Completed/Terminated trials" |
|
Phase of Trial
|
N/A |
|
Date of First Enrollment (India)
|
06/10/2025 |
| Date of Study Completion (India) |
Applicable only for Completed/Terminated trials |
| Date of First Enrollment (Global) |
Date Missing |
| Date of Study Completion (Global) |
Applicable only for Completed/Terminated trials |
|
Estimated Duration of Trial
|
Years="1"
Months="0"
Days="0" |
|
Recruitment Status of Trial (Global)
|
Not Applicable |
| Recruitment Status of Trial (India) |
Not Yet Recruiting |
|
Publication Details
|
N/A |
|
Individual Participant Data (IPD) Sharing Statement
|
Will individual participant data (IPD) be shared publicly (including data dictionaries)?
Response - NO
|
|
Brief Summary
|
Abstract Background: Effective communication is essential for quality healthcare delivery, particularly in psychiatric settings where hospital attendants and security personnel are often the first point of contact for patients and families. Limited research exists on soft skills training for non-clinical staff in India. Aim: To evaluate the effectiveness of a structured soft skills training program on improving communication skills, job satisfaction, and confidence levels among hospital attendants and security personnel at the Institute of Human Behaviour and Allied Sciences (IHBAS), Delhi. Methods: A quantitative, pre-experimental one-group pre-test–post-test design will be used. A purposive sample of 82 participants (hospital attendants and security staff) will be selected. Baseline communication skills, job satisfaction , and confidence level will be assessed. Participants will undergo a 6-hour soft skills training program covering communication techniques, empathy, conflict resolution, de-escalation strategies, and professional boundaries. Post-test assessments will be conducted to evaluate changes. Data will be analyzed using descriptive statistics, paired t-tests, and Pearson’s correlation. Expected Outcomes: The intervention is anticipated to significantly improve communication skills, job satisfaction, and confidence levels, with positive correlations among these variables. Conclusion: The study seeks to fill a gap in training non-clinical hospital staff in psychiatric settings and could inform context-specific interventions to enhance patient care and staff well-being in similar healthcare environments. |