| CTRI Number |
CTRI/2025/09/095239 [Registered on: 22/09/2025] Trial Registered Prospectively |
| Last Modified On: |
22/09/2025 |
| Post Graduate Thesis |
Yes |
| Type of Trial |
Observational |
|
Type of Study
|
Cross Sectional Study |
| Study Design |
Other |
|
Public Title of Study
|
Understanding Public Knowledge and Attitudes Towards Buying Medicines Online in India |
|
Scientific Title of Study
|
Assessing Customers Attitude and Perception Towards E-Pharmacies in India via Cross-sectional Survey and Customers’ Online Reviews Analysis |
| Trial Acronym |
NIL |
|
Secondary IDs if Any
|
| Secondary ID |
Identifier |
| NIL |
NIL |
|
|
Details of Principal Investigator or overall Trial Coordinator (multi-center study)
|
| Name |
Shamsuzzaman Ansari |
| Designation |
Research Scholar |
| Affiliation |
IIHMR University |
| Address |
Research Scholar Room, School of Pharmaceutical Management, IIHMR University
1, Prabhu Dayal Marg, Near Sanganer Airport, Maruti Nagar
Jaipur
RAJASTHAN
302029
India |
| Phone |
9953826987 |
| Fax |
|
| Email |
shamsuzzaman.j20@iihmr.in |
|
Details of Contact Person
Scientific Query
|
| Name |
Dr. Sudhinder Singh Chowhan |
| Designation |
Associate Professor |
| Affiliation |
IIHMR University |
| Address |
Faculty Room, School of Pharmaceutical Management, IIHMR University
1, Prabhu Dayal Marg, Near Sanganer Airport, Maruti Nagar
Jaipur
RAJASTHAN
302029
India |
| Phone |
9953826987 |
| Fax |
|
| Email |
sudhinder@iihmr.edu.in |
|
Details of Contact Person
Public Query
|
| Name |
Shamsuzzaman Ansari |
| Designation |
Research Scholar |
| Affiliation |
IIHMR University |
| Address |
Research Scholar Room, School of Pharmaceutical Management, IIHMR University
1, Prabhu Dayal Marg, Near Sanganer Airport, Maruti Nagar,
Jaipur
RAJASTHAN
302029
India |
| Phone |
9953826987 |
| Fax |
|
| Email |
shamsuzzaman.j20@iihmr.in |
|
|
Source of Monetary or Material Support
|
| IIHMR University
1, Prabhu Dayal Marg, Near Sanganer Airport, Maruti Nagar, Jaipur, Rajasthan 302029 |
|
|
Primary Sponsor
|
| Name |
NA |
| Address |
NA |
| Type of Sponsor |
Other [NA] |
|
|
Details of Secondary Sponsor
|
|
|
Countries of Recruitment
|
India |
|
Sites of Study
|
| No of Sites = 1 |
| Name of Principal
Investigator |
Name of Site |
Site Address |
Phone/Fax/Email |
| Shamsuzzaman Ansari |
IIHMR Bangalore |
Room Number 11, Faculty Block,
319, Post 1, near Thimma reddy layout, Vinayaka Layout, Electronic City, Hulimangala, Bengaluru, Karnataka 560105
Bangalore
KARNATAKA |
09953826987
shamsuzzaman.j20@iihmr.in |
|
|
Details of Ethics Committee
|
| No of Ethics Committees= 1 |
| Name of Committee |
Approval Status |
| Institutional Review Board, IIHMR University, Jaipur |
Approved |
|
|
Regulatory Clearance Status from DCGI
|
|
|
Health Condition / Problems Studied
|
| Health Type |
Condition |
| Healthy Human Volunteers |
The study will involve common people to understand their attitude and perception towards online pharmacy. |
|
|
Intervention / Comparator Agent
|
| Type |
Name |
Details |
| Intervention |
Nil |
Nil |
| Intervention |
Nil |
Nil |
|
|
Inclusion Criteria
|
| Age From |
18.00 Year(s) |
| Age To |
70.00 Year(s) |
| Gender |
Both |
| Details |
Any individual aged 18 years and above, and should be residing in India. |
|
| ExclusionCriteria |
| Details |
Who can not reads English will be excluded from the study as the survey will be done in English language. Also, those who make online purchase of medicines, they know English as all online pharmacies have their app in English only. |
|
|
Method of Generating Random Sequence
|
Other |
|
Method of Concealment
|
Other |
|
Blinding/Masking
|
Not Applicable |
|
Primary Outcome
|
| Outcome |
TimePoints |
| Consumers knowledge, attitude and perception towards online pharmacies in India. |
Three Months |
|
|
Secondary Outcome
|
| Outcome |
TimePoints |
| NIL |
NIL |
|
|
Target Sample Size
|
Total Sample Size="1000"
Sample Size from India="1000"
Final Enrollment numbers achieved (Total)= "Applicable only for Completed/Terminated trials"
Final Enrollment numbers achieved (India)="Applicable only for Completed/Terminated trials" |
|
Phase of Trial
|
N/A |
|
Date of First Enrollment (India)
|
22/10/2025 |
| Date of Study Completion (India) |
Applicable only for Completed/Terminated trials |
| Date of First Enrollment (Global) |
22/10/2025 |
| Date of Study Completion (Global) |
Applicable only for Completed/Terminated trials |
|
Estimated Duration of Trial
|
Years="0"
Months="4"
Days="0" |
|
Recruitment Status of Trial (Global)
|
Not Applicable |
| Recruitment Status of Trial (India) |
Not Yet Recruiting |
|
Publication Details
|
N/A |
|
Individual Participant Data (IPD) Sharing Statement
|
Will individual participant data (IPD) be shared publicly (including data dictionaries)?
Response - NO
|
|
Brief Summary
|
Online pharmacy, also known as e-pharmacy, is an online platform that enables customers to buy medicinal products and services, and ensures convenient delivery to their homes. Before the COVID-19 pandemic, the use of online pharmacies in India was relatively limited. However, during the pandemic, the adoption of online pharmacy services grew significantly and has continued to remain strong even in the post-COVID period. We are conducting this study to explore the attitudes and perceptions of Indian consumers towards online pharmacies. It will involve both a quantitative cross-sectional survey and
sentiment analysis of consumers’ online reviews and comments. The results from
both analyses will be triangulated to generate final insights. These insights
could then be leveraged by prominent online pharmacies to address consumer
concerns, thereby improving the quality of future services.
Through a
cross-sectional survey, the aim is to explore the attitudes and perceptions of
consumers towards online pharmacies. It will help better understand the key
factors influencing online pharmacy usage, satisfaction levels, and concerns,
and contribute to improving the future of digital healthcare services in India.
The second part of the study will be sentiment analysis which will scrutinize sentiments expressed in customer reviews on various web portals
including third party websites. |