| CTRI Number |
CTRI/2025/12/099156 [Registered on: 15/12/2025] Trial Registered Prospectively |
| Last Modified On: |
15/12/2025 |
| Post Graduate Thesis |
No |
| Type of Trial |
Interventional |
|
Type of Study
|
Behavioral |
| Study Design |
Other |
|
Public Title of Study
|
A study in doctors and patients to find out whether giving emotional-intelligence training to doctors can improve how they communicate with patients, and whether it helps patients follow treatment better and feel more satisfied with their care. |
|
Scientific Title of Study
|
A single centre, Prospective, Open-label, nonrandomized, interventional study to Evaluate the Impact of Emotional Intelligence Training and Management on Doctor–Patient Communication, Adherence, and Satisfaction in a Tertiary Care Hospital of District Thane, Maharashtra. |
| Trial Acronym |
NIL |
|
Secondary IDs if Any
|
| Secondary ID |
Identifier |
| NIL |
NIL |
|
|
Details of Principal Investigator or overall Trial Coordinator (multi-center study)
|
| Name |
Dr Ila Ghosh |
| Designation |
Manager Medical Administration |
| Affiliation |
Bhaktivedanta Hospital and Research Institute |
| Address |
Bhaktivedanta Hospital and Research Institute, Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107.
Thane
MAHARASHTRA
401107
India |
| Phone |
9321046443 |
| Fax |
|
| Email |
drila.g@bhaktivedantahospital.com |
|
Details of Contact Person
Scientific Query
|
| Name |
Dr Ila Ghosh |
| Designation |
Manager Medical Administration |
| Affiliation |
Bhaktivedanta Hospital and Research Institute |
| Address |
Bhaktivedanta Hospital and Research Institute, Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107.
Thane
MAHARASHTRA
401107
India |
| Phone |
9321046443 |
| Fax |
|
| Email |
drila.g@bhaktivedantahospital.com |
|
Details of Contact Person
Public Query
|
| Name |
Dr Ila Ghosh |
| Designation |
Manager Medical Administration |
| Affiliation |
Bhaktivedanta Hospital and Research Institute |
| Address |
Bhaktivedanta Hospital and Research Institute, Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107.
Thane
MAHARASHTRA
401107
India |
| Phone |
9321046443 |
| Fax |
|
| Email |
drila.g@bhaktivedantahospital.com |
|
|
Source of Monetary or Material Support
|
| Bhaktivedanta Hospital and Research Institute, Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107. |
|
|
Primary Sponsor
|
| Name |
Bhaktivedanta Hospital and Research Institute |
| Address |
Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107. |
| Type of Sponsor |
Research institution and hospital |
|
|
Details of Secondary Sponsor
|
|
|
Countries of Recruitment
|
India |
|
Sites of Study
|
| No of Sites = 1 |
| Name of Principal
Investigator |
Name of Site |
Site Address |
Phone/Fax/Email |
| Dr Ila Ghosh |
Bhaktivedanta Hospital and Research Institute. |
Bhaktivedanta Hospital and Research Institute, Bhaktivedanta Swami Marg, Sector 6, Sector 2, Srishti Complex, Mira Road East, Thane, Maharashtra, India 401107.
Thane
MAHARASHTRA |
9321046443
drila.g@bhaktivedantahospital.com |
|
|
Details of Ethics Committee
|
| No of Ethics Committees= 1 |
| Name of Committee |
Approval Status |
| Bhaktivedanta Hospital Ethics Committee for Biomedical and Health Research |
Approved |
|
|
Regulatory Clearance Status from DCGI
|
|
|
Health Condition / Problems Studied
|
| Health Type |
Condition |
| Patients |
(1) ICD-10 Condition: 8||Other Procedures, |
|
|
Intervention / Comparator Agent
|
| Type |
Name |
Details |
| Comparator Agent |
Standard of care |
Standard of care |
| Intervention |
Structured Emotional Intelligence (EI) training program. |
The intervention involves a structured Emotional Intelligence (EI) training program for doctors, designed to enhance their communication skills and interpersonal effectiveness in clinical settings. The training will focus on key EI competencies such as self-awareness, empathy, emotional regulation, interpersonal sensitivity, and conflict resolution. It will be delivered through interactive and experiential methods, including case studies, role plays, reflective exercises, and group discussions, facilitated by experts in emotional intelligence and healthcare communication.
|
|
|
Inclusion Criteria
|
| Age From |
18.00 Year(s) |
| Age To |
85.00 Year(s) |
| Gender |
Both |
| Details |
For Doctors:
1.Actively involved in direct patient care across various departments.
2.Minimum of more than 3 year of clinical experience post-qualification.
3.Willingness to participate in all phases of the study, including training and follow-up assessments.
4.Ability to understand and complete self-report questionnaires in the language of administration.
5.Provided informed consent.
For Patients:
1.Under the care of participating doctors during the study period.
2.Aged 18 years or older.
3.Capable of understanding and responding to the treatment adherence and satisfaction questionnaires.
4.Provided informed consent.
5.Available for follow-up assessments at designated time points
|
|
| ExclusionCriteria |
| Details |
For Doctors:
1.Administrative or non-clinical roles with no direct patient interaction.
2.Prior formal training in emotional intelligence or communication skills within the last 12 months.
3.Unwilling or unable to attend the full training and reinforcement sessions.
4.Currently involved in another interventional study that may influence communication behaviour.
For Patients:
1.Cognitive impairments or psychiatric conditions that hinder reliable self-reporting.
2.Language barriers that prevent understanding of the questionnaire (unless translated versions are available).
3.Terminal illness or critical condition requiring intensive care.
4.Participation in another study that may affect treatment adherence or satisfaction.
|
|
|
Method of Generating Random Sequence
|
Not Applicable |
|
Method of Concealment
|
Not Applicable |
|
Blinding/Masking
|
Not Applicable |
|
Primary Outcome
|
| Outcome |
TimePoints |
1.To determine the effectiveness of emotional intelligence training in improving doctors’ communication skills and patient satisfaction.
|
1 month and 3 months post training.
|
|
|
Secondary Outcome
|
| Outcome |
TimePoints |
| To assess doctors’ emotional intelligence levels, examine their correlation with patient adherence and satisfaction, and identify challenges affecting the application of emotional intelligence in doctor–patient interactions. |
1 month and 3 months post training.
|
|
|
Target Sample Size
|
Total Sample Size="131"
Sample Size from India="131"
Final Enrollment numbers achieved (Total)= "Applicable only for Completed/Terminated trials"
Final Enrollment numbers achieved (India)="Applicable only for Completed/Terminated trials" |
|
Phase of Trial
|
N/A |
|
Date of First Enrollment (India)
|
24/12/2025 |
| Date of Study Completion (India) |
Applicable only for Completed/Terminated trials |
| Date of First Enrollment (Global) |
24/12/2025 |
| Date of Study Completion (Global) |
Applicable only for Completed/Terminated trials |
|
Estimated Duration of Trial
|
Years="0"
Months="6"
Days="0" |
|
Recruitment Status of Trial (Global)
|
Not Applicable |
| Recruitment Status of Trial (India) |
Open to Recruitment |
|
Publication Details
|
N/A |
|
Individual Participant Data (IPD) Sharing Statement
|
Will individual participant data (IPD) be shared publicly (including data dictionaries)?
Response - NO
|
|
Brief Summary
|
This single-centre, prospective, open-label, non-randomized interventional study aims to evaluate the impact of Emotional Intelligence (EI) training on doctor–patient communication, treatment adherence, and patient satisfaction at a tertiary care hospital in Thane, Maharashtra. The study will enroll 84 doctors involved in direct patient care and 131 adult patients under their care. Doctors will undergo a structured EI training program focused on self-awareness, empathy, emotional regulation, interpersonal sensitivity, and communication skills, delivered through interactive sessions including case studies, role plays, and group discussions. Doctors’ EI levels (TEIQue-SF), patient satisfaction (PSQ-18), and treatment adherence will be assessed at baseline, 1 month, and 3 months post-training. Eligible participants include doctors with at least three years of clinical experience and patients aged 18 years or older capable of completing questionnaires, while participants with cognitive impairments, prior EI training, or conflicting study involvement are excluded. The study duration is six months. The primary endpoint is the change in doctors’ EI scores, and secondary endpoints include changes in patient treatment adherence and satisfaction. All adverse events and serious adverse events will be reported to the Ethics Committee, and participant confidentiality will be maintained. |